We offer a number of convenient payment options to make shopping in our online shop easier. We accept the following payment methods:
- Credit card: We accept all major credit cards, including Visa, Mastercard and American Express. You can make your payment securely online using our secure system.
- Bancontact: If you are based in Belgium, you can use Bancontact to make your online payments quickly and securely.
- Bank transfer: If you prefer to make a bank transfer, you can choose this option during the payment process. The details required for the transfer will be provided to you when your order is confirmed.
We implement advanced security measures to guarantee the confidentiality and protection of your payment information. If you have any specific questions about payment methods or if you encounter any difficulties when making your payment, please do not hesitate to contact our customer service department.
Yes, for more information, please contact our wholesale department at: info@ultra-organic.com
We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need help in tracing your package, or would like to make any enquiries, please contact us by e-mail at info@ultra-organic.com.
We’re sorry to hear that. Simply send us an image of the damaged item in question to the following e-mail address: info@ultra-organic.com and we’ll send you a similar replacement item as quickly as possible.
Our products are shipped separately according to your order. If this contains items from two different warehouses, for example, there will be two deliveries. The rest of the order is sure to arrive shortly.
Unfortunately, we cannot offer you a refund or exchange, as these are hygiene products.
Yes, within 48 hours you will receive your tracking link by e-mail.
Our offices are located in Brussels, Belgium. Our international warehouse is located in EUROPE.
No. We only deliver in EUROPE.
We take 48 hours to process your order, then 5 working days for delivery.
